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Welcome to Arcon Surgical Instrument Repair! Are you tired of confining contracts? Do service days become tension days? Is your staff becoming resistant to proactive service? Is your service not thorough? Do you suspect that your people are doing most of the work and your instrument service is out of control? We have the answer for your service needs. Arcon has serviced Central California Surgery Clinics and Hospitals for just over 25 years. Many of our clients have been with us for 15 or more continuous years without contracts and cost increases. Satisfaction has brought the referrals. During our current Central California expansion, we offer unique, low stress, experienced service, at prices you can afford. You rent us and our expertise. No contract is required, just your satisfaction. Please review the following information and give us a call now or when your contract is up, and you're free to do so.
Through training and experience, Arcon provides a low stress, high efficiency, service that provides our customers with instruments that work every time, the first time. A proactive approach that emphasizes consideration for the customer's needs and cost effective repairs is our forte. Reliable function over appearance can be chosen to customize your service without effecting serviceability of your instruments. Through in-services that will further train your staff to discover needs and problems we intend to offer a comprehensive approach to all around satisfaction.
There are none! We believe that your satisfaction determines the length and intensity of service. (Bids available upon request)
How do your costs compare to those of others services? A) The answer totally depends on your situation and staff. When trays are readily made available throughout the service day, you can expect a 40% reduction of service cost at an increased inspection level. How frequently do you service a facility? A) We will establish a proactive service level that will review your sets in a timely manner, based on actual usage. We review the adequacy of this service level at the next service and we will reduce frequency when we over-service. Surgery Centers should be serviced twice annually, small hospitals quarterly or bi-annually, and large facilities monthly to every other week. Your repair bin can be serviced weekly, and emergency service is available. Where is your price list? A) You rent us at an hourly rate. This rate is determined by the service you require and the technicians that service you. In the event that you provide us with a steady stream of instruments to be inspected and serviced, your cost will be very low indeed. Cost per item can be determined by dividing the total cost by the number of instruments serviced. (This often gets into the low $3 range)! What instruments do you service? A) Any hand-held, non-motorized instruments from eye instruments to bone reamers. We suggest that you consider us first, before you incur the usual outrageous bills. Are there any sacrifices in quality for this "low cost" service? A) Our in-house, functional, repair approach, combined with our "only when needed" philosophy, enables us to reduce your costs. What area do you service? A) Scopes are nationwide. Instruments are serviced in the area within 120 of Manteca, CA. We will make ourselves available to larger accounts at that distance. Smaller accounts may band together with others, through referals, or choose to use our mail-in service (which will be promptly handled at our shop). What can we do for you? A) You name it! Just call us!
Instruments can be sent for service when you provide a proper PO number to: Arcon
471 Heartland Drive Manteca, CA 95337
Click here to view some of our custom devices!
Contact Arie at (510) 566-2573. You can also e-mail us at: kevin@arconrepair.com
Download a PDF copy of our Repair Form here: (Arcon Repair Form)
Give us a call at (510) 566-2573. Ask for Arie! You can also e-mail us at: kevin@arconrepair.com
For over twenty-five years Arcon has provided selected hospitals and surgery centers with expert services at reasonable prices. The service only concept has been tested over many years and its unbiased approach has saved many dollars when the fox and the hen house were kept separate. Competent repairs of doctors' favorite instrument systems have produced savings that, in many instances, would pay for 1 year of service. Many unique services and devices have been borne out of the working relationship between customer and vendor. A custom approach to each account makes for the greatest savings with the least disruption to the facility. Each customer chooses the level and frequency of service that fits them best. Ten to fifteen year relationships characterize our customer list, which indicates much in this very competitive field. We work for you and will not squeeze you into our system. I also have manufactured medical devices for heart surgery for a number of years. Therefore, I am also familiar with GMP, ISO, ANSI, and ASDM standards. My extensive connections within the industry will of course be at your disposal. Creative solutions to age-old problems will be made available to you. Kevin Moore has also brought extensive computer and technological ability to our process, which we intend to fully "utilize as we go forward." Arie Scholten
Contact Arie Scholten at (510) 701-7322.
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Copyright © 2005 Arcon. All rights reserved.